1. Order Cancellation & Change of Mind

• Order cancellations are only accepted if the order has not been fulfilled or dispatched from our facility.
• If a cancellation is approved, any refund issued will be less non-refundable processing fees charged by the merchant service provider.
• Once an order has been fulfilled or dispatched, it cannot be canceled, modified, or refunded due to a change of mind.
• For change-of-mind cancellations on orders valued at USD $500 and above, a 10% restocking fee will apply, provided the order has not yet been dispatched.
• The remaining balance, after applicable deductions, will be refunded via the original payment method.

Cancellation requests made after dispatch will not be accepted and will be governed by the Returns and Customs Policy below.

2. Returns Eligibility (Online Orders Only)

Returns will only be accepted if all of the following conditions are met:

1. Items must be returned in original condition, exactly as shipped.
2. Returned items must show no signs of use, damage, or alteration.
3. If you decide to request a return, you must notify us within 24 hours of delivery with a valid reason. Items must be returned promptly once the return request is approved.
4. The customer is financially responsible for all return shipping, handling, and insurance costs and assumes full responsibility for safe delivery back to us.

We strongly recommend secure packaging and shipping insurance for all returns.

Items returned that do not meet the conditions above are not eligible for a refund or store credit.

3. In-Store & Physical Purchase Policy

Products purchased directly from our store, home gallery, exhibitions, events, or physical locations are considered final sales.

• Returns or exchanges are not accepted for in-store or physical purchases.
• Customers are given the opportunity to personally inspect and select items before purchase.
• Due to the handcrafted, delicate, and unique nature of our products, returns cannot be accepted once the item leaves our care.

4. Customs Duties, Taxes & Refused Shipments

International orders may be subject to customs duties, import taxes, VAT, or clearance fees determined by the destination country.

• All customs duties, taxes, and clearance charges are the responsibility of the customer.
• These charges are not included in product or shipping prices unless stated otherwise.
• Himalayas Shop has no control over customs regulations, delays, or imposed fees.

Refusal to Pay Customs Charges

If a customer refuses or fails to pay customs charges, resulting in delay, return, abandonment, seizure, or destruction of the shipment:

1. No refunds will be issued for orders refused due to unpaid customs charges.
2. Original shipping costs are non-refundable.
3. If the shipment is returned to us, return shipping, customs, and handling costs will be deducted from any eligible refund.
4. If return-related costs exceed the item value, no refund will be issued.
5. If the shipment is abandoned, seized, or destroyed by customs, the order is considered completed and non-refundable.

5. Refund Method & Processing Time

• Customers must contact us at info@himalayasshop.com before returning any goods.
• All returns must be approved in advance; unauthorized returns may not be accepted.
• Once approved and received in acceptable condition, refunds will be issued to the original payment method within 14 working days.
• For faulty or damaged items, we will assess the issue and advise on return procedures. Return postage may be reviewed on a case-by-case basis.

6. Acceptance of Policy

By placing an order with Himalayas Shop, the customer confirms that they have read, understood, and agreed to this Refund, Return & Cancellation Policy.