Refund policy
Refund, Return & Cancellation Policy
At Himalayas Shop, we want every customer to feel confident when purchasing from us. Many of our products are handmade, delicate, unique, and carefully selected, so please read this policy before placing an order.
By placing an order with us, you agree to the terms outlined below. This policy does not limit any rights you may have under applicable consumer law.
1. Order Cancellation
Order cancellations are only accepted if the order has not yet been fulfilled, packed, or dispatched.
- Once an order has been fulfilled, packed, or dispatched, it cannot be cancelled or modified.
- If a cancellation is approved, any refund issued may exclude non-refundable payment processing fees charged by the payment provider, where permitted by law.
- For change-of-mind cancellations on orders valued at USD $500 and above, a 10% restocking fee will apply, provided the order has not yet been dispatched.
- Restocking fees do not apply where prohibited by applicable consumer law, including eligible EU right of withdrawal returns.
2. Returns Eligibility (Online Orders Only)
For online orders, returns may be accepted when all of the following conditions are met:
- The return request must be made within 30 days of delivery.
- You must provide a valid reason for the return request.
- All returns must be approved by us before being sent back.
- Items must be returned in original condition, exactly as shipped.
- Returned items must show no signs of use, damage, alteration, or handling beyond normal inspection.
- The customer is responsible for all return shipping, handling, and insurance costs unless otherwise agreed or required by law.
- The customer is responsible for ensuring the item is safely returned to us.
Please contact us at info@himalayasshop.com before returning any item. Unauthorized returns may not be accepted.
We strongly recommend using secure packaging and tracked shipping with insurance for all returns. Items returned without approval, or items that do not meet the conditions above, may not be eligible for a refund or store credit.
3. In-Store, Exhibition & Physical Purchase Policy
Products purchased directly from our store, home gallery, exhibitions, events, or other physical locations are considered final sale, unless otherwise required by applicable consumer law.
- Returns or exchanges are not accepted for change of mind on physical purchases.
- Customers are given the opportunity to personally inspect and select items before purchase.
- Due to the handcrafted, delicate, and unique nature of our products, returns cannot be accepted once the item leaves our care, unless required by law.
4. Customs Duties, Import Taxes & Delivery Duties
International orders may be subject to customs duties, import taxes, VAT, clearance fees, or other charges depending on the destination country and where the order is fulfilled from.
For orders shipped from Australia to the United States, we may send the order using a Delivery Duty Paid (DDP) service. This means applicable customs duties and import charges are paid before delivery, and the customer should not need to pay additional customs fees upon arrival.
However, if an order is fulfilled and shipped directly from Nepal, the customer is responsible for any customs duties, import taxes, VAT, clearance fees, or other charges that may be required by the destination country.
Customs charges are determined by local customs authorities and are outside our control. Himalayas Shop is not responsible for customs delays, customs inspections, import fees, or charges applied by the destination country unless the order has been specifically sent using a Delivery Duty Paid service.
If a customer refuses or fails to pay customs charges for an order shipped directly from Nepal, and the shipment is delayed, returned, abandoned, seized, or destroyed, original shipping costs and any related return, customs, or handling fees may be deducted from any eligible refund, unless otherwise required by law.
5. Damaged, Faulty, or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible at info@himalayasshop.com with your order number, photos, and a clear description of the issue.
We will assess the issue and advise you on the next steps. Depending on the situation, we may offer a replacement, repair, store credit, refund, or another suitable solution, in accordance with applicable consumer law.
Please do not return damaged, faulty, or incorrect items without contacting us first.
6. Refund Method & Processing Time
- Customers must contact us before returning any goods.
- Unauthorized returns may not be accepted.
- Approved refunds will be issued to the original payment method unless otherwise agreed.
- For approved returns, refunds will usually be processed within 48 hours after the returned item has been received and inspected.
- Original express, premium, upgraded, or special shipping costs are non-refundable unless required by law.
- Any non-refundable payment processing fees, return shipping costs, customs fees, or handling costs may be deducted from the refund.
7. Handmade & Natural Product Variation
Many of our products are handmade, hand-painted, hand-hammered, hand-carved, or made from natural materials. Small variations in size, weight, colour, tone, carving, finish, sound, texture, or appearance are normal and are not considered faults.
We do our best to describe and photograph our products accurately, but slight differences may occur due to lighting, screen settings, handmade craftsmanship, and the natural character of the materials.
For singing bowls and handmade sound healing instruments, sound, tone, vibration, resonance, and appearance may vary slightly between each piece. These natural variations are part of the uniqueness of handmade Himalayan products.
8. Final Sale Items
Some items may be marked or treated as final sale. Final sale items cannot be returned or cancelled for change of mind unless required by applicable consumer law.
Final sale may apply to selected sale items, clearance items, custom items, special-order items, items purchased in person, or items clearly marked as final sale at the time of purchase.
9. Acceptance of Policy
By placing an order with Himalayas Shop, the customer confirms that they have read, understood, and agreed to this Refund, Return & Cancellation Policy.
If you have any questions before placing an order, please contact us at info@himalayasshop.com. We are always happy to help you choose the right item before purchase.