How can we help?

We buy directly from independent artisan workshops instead of going through trading middlemen. That means fairer, more consistent wages for the makers and a closer relationship with the people behind each piece — from metal-casting singing bowl workshops to thangka painters and mala-stringers.

Ethics and sustainability guide how we source: we prioritize workshops with fair, safe working conditions, and materials and techniques that have been used in the region for generations rather than mass-produced substitutes. We're upfront where we can't verify a claim — if you have a specific sourcing question about a product, ask us before you buy.

Orders are processed within 1–3 business days. From there:

Australia: typically 3–5 business days.
International (USA, UK, and other countries): typically 5–10 business days.

We ship with DHL Express, FedEx, S.F. Express, and Australia Post depending on destination and item. Exact shipping costs are calculated at checkout based on your address and order weight.

Most of our orders are shipped from our Australian warehouse and are sent Delivery Duty Paid (DDP), so there are generally no additional duties to pay upon delivery. For some US orders shipped directly from our workshop in Nepal, a small customs or import fee may occasionally apply. If charged, this is determined by US Customs and is usually a relatively small amount. For customers in the rest of the world, we have not experienced issues with significant customs charges, and international delivery is generally smooth and straightforward.

Yes. We offer free standard shipping worldwide on orders over $200 USD. For orders under $200 USD, a flat $15 USD shipping fee applies. We also offer express worldwide shipping for an additional charge.

We don't accept change-of-mind returns. If an item arrives damaged, faulty, or incorrect, contact us within 24 hours of delivery at info@himalayasshop.com with your order number and photos of the item — we'll sort out a replacement or exchange from there. Requests made after this window unfortunately can't be guaranteed.

If your order hasn't left our warehouse yet, contact us as soon as possible and we'll do our best to cancel or amend it. Once it's shipped, we're no longer able to intercept it.

Email info@himalayasshop.com with your order number, a description of the issue, and photos if the item arrived damaged or faulty. We reply personally to every message.

Yes — our warehouse in Currans Hill, NSW, Australia is open Monday to Friday, 9am–5pm, for order pickups and in-person questions. We recommend contacting us before visiting to make sure someone is available to help.

Email us any time at info@himalayasshop.com — that's the fastest way to reach us for order, product, or shipping questions.